Frequently Asked Questions

General Questions

What are your hours of operation?

Our email support is available 24/7.

Office Hours:
Monday – Friday
10 am to 6:00 pm ET.

One of our representatives will reply to your email message within 48 hours during business days.

Chat with us on Facebook!

Is there a minimum quantity required?

There is no maximum order quantity, however, if we cannot fulfill your needs, we will contact you immediately to discuss options available. Most of our products do not require a minimum quantity for purchase, however, this may vary per product. While most of our inventory is made up individual items, we also offer products in bulk, and discounts on bulk purchases. This information is available in each product page.

What are the accepted forms of payment?

We accept Master Card, Visa, American Express, Discover, PayPal, and Amazon Pay. Personal and company checks, as well as money orders are accepted only for orders placed manually by an agent by email or telephone.  Checks must clear before printing will begin. This will add to delivery time.

My Account

How do I change my user information?

To change your user information, please login to your account. There, you can edit your contact information, billing and shipping addresses. From there, you can also see your order history.

How do I register for an account?

To register for a new account, please click on the My Account button on the top right of the screen, our footer or you can also do so on the checkout page by clicking the Sign Up button. Please make sure your billing information matches exactly with the card you will be using to place your orders. We do allow our customers to checkout as a guest, but highly recommend creating an account for more access to your past orders and wishlist, and it also makes it much easier placing future orders.

I forgot my password. How can I retrieve it?

You sure can! On the login screen, simply click on the “Forgot Your Password?” link. Follow the steps required and we will send you a link to reset it.

Why should I register for an account?

Registration is not mandatory to complete checkout, but we highly recommend it. By registering you will have the following benefits:

  • My Account section, where you can see your previous orders, add items to a wishlist (you can now set up as many wishlists as you’d like!), and update your contact, billing and shipping information.
  • Save and access saved designs in our Design Lab.

My Order

Will I receive a confirmation email after my purchase?

You will receive at a confirmation email immediately after placing your order online. Please note that often times email can get stuck in your junk/ spam folders so please be sure to check those folders if you haven’t received your confirmation email.

Am I going to receive a digital proof of my custom order for approval before it goes to print?

We rarely provide an unrequested proof unless we have made a drastic change to the artwork and need your approval. You may request a digital proof for a $5 charge. A graphic designer will double check your artwork and present a visual mockup approximation of how it would look on the product.

What is the status of my order?

    The arrival date of your order is based on a few factors:
    • If your product requires customization (custom production might take 1-2 additional business day for completion
    • The production time chosen. (our production time cutoff is 12:00 pm EST)
    • The shipping method chosen, as well as your shipping location.

*Please note that production times and shipping times are based on business days.

Can I change my order once it has been processed?

Please contact us for any changes to your order. Once your order is in production we may not be able to accommodate your request.

Do I have to pay sales taxes for my order?

We are required to collect applicable sales tax for select states. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. If applied, we will then waive tax amount.

Learn more about sales taxes in your state.

How can I submit a product review?

After you have placed an order with us, you will receive an email from us inviting you to leave a review. You will get a link to review the products you have recently ordered from our website. We use a third party to ensure all reviews are from actual customers and are absolutely unbiased. A 10% OFF coupon will be sent to your email once your review is submitted as a token of our appreciation!

Can I cancel my order?

Please contact us immediately if you need to cancel an order! If an order is already processing and/or printing in one of our facilities, and/or is being packed to ship, we might not be able to cancel your order.

Checkout

How do I place an order?

To place an order, simply add the items you wish to purchase to your shopping cart. On your cart page:

  • If you have a coupon code, this is your moment! Simply paste your promo code on the coupon code field and “Apply Coupon” button. If it’s a coupon code is valid, you should see your discount right away on your cart page.
  • In your shopping cart page, your can calculate your shipping costs and choose your shipping method by inputting your address under “Cart Totals” to the left of the subtotal. Choose your country, state, enter your zip or postal code, and then click “Update.” This will provide the shipping costs for the items in your cart. Continue with checkout by selecting either “Proceed to Checkout” or “Pay with Paypal”.

On the checkout page:

  • Fill out your billing details. If your shipping address is different than your billing address, please make sure to check the “Ship to Different Address” checkbox and fill out all fields.
  • Review your order and confirm shipping method.
  • Make sure to read and agree with our Terms & Conditions and subscribe to our Newsletter before continuing to payment!

On payment page:

  • Choose to PayPal or with a Debit or Credit Card (You do NOT need a PayPal account in order to complete payment. Simply follow the steps to pay with alternative methods.

Why is my card being declined?

For a credit card to be processed through our system, your billing address must match the information the cardholder has exactly. Please be sure that you have entered this information correctly and try running it again. If you are shipping to a separate address, then you will need to fill out that information separately.

How do I complete a PayPal transaction?

You will want to enter all of your billing and shipping information as usual. Then you will be able to choose your preferred shipping method. Click on the Paypal button and this is minimize the credit card payment box. Confirm all of your information is correct and click the Place Order button. You will then be redirected to the PayPal Website to complete the payment process.

Why am I not seeing a shipping method?

Please double check that your shipping information is entered correctly. Once verified, refresh the shipping section and allow it a few moments to populate the results.

Why is my shipping so high?

We are constantly working with our preferred shipping carriers to ensure the lowest rates for our customers. Many of our products are very bulky and heavy which may increase your shipping rates. We are happy to review after your order has shipped and offer a refund for any overages paid.

Is my credit card and personal information secure when I order from your site?

Ink Correct’s top priority is to make sure that your personal information is secure! Your credit card information is transmitted through secure servers. You will also see the ‘https’ in the address bar of the checkout page, as opposed to the ‘http’ that is normally there which provides extra protection for you and your personal information. For more information, please refer to our Privacy Policies page.

When will my card be charged for my order?

Your card will be charged in full immediately upon purchase. If you would like to to cancel a transaction please contact us immediately. Refunds might take up to 5 business days to clear back in your account depending on your bank.

Will there be sales tax on my order? What if I’m tax-exempt?

If you are tax-exempt, please contact us after your order is placed and send over a copy of your tax exempt forms. Once we have verified your information, we will issue a full refund of the taxes paid. Forms can be sent to info@inkcorrect.com

International Orders

How much are importing and customs fees and are they included in my total amount?

Ink Correct is a company based in the United States, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of product being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees.

If you are placing an international order, please be aware that your final cost may be adjusted once we get the final calculation from the shipping provider. Your country’s customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Customs duties, import costs and border/customs issues are the responsibility of the customer. We are not responsible for the package once it leaves our hands by trackable carrier. If an order is forfeit or refused with the carrier or customs, the responsibility for the delivery falls on the customer and thus no replacement or refund will be granted.

How long does delivery take for international orders?

Allow 2-4 weeks for arrival. In rare cases, delivery might take up to 90 days. Please wait for this period before filing a claim.

Custom Orders

How do I request a custom order and quote?

Simply contact us here or email us with your idea. Let us know which products you are interested in, amount and when you need your items by. If you would also like a shipping quote, please include your shipping address in your message.

If you already have your own artwork, please feel free to attach it in your email. Please check “Custom Art Guidelines” before uploading your file.

Please make sure to include any special instructions.

You should receive a reply within 1-2 business days with your quote and digital sample, and if you would like to proceed with your order, we will then send you an invoice for online payment. Once your order is processed, they will be sent to production within 1-2 business days.

How do I submit my own artwork?

Unfortunately, our online design lab is not yet launched on this website, so for now, to submit your own artwork, simply send us an email at info@inkcorrect.com including:

    • Your artwork attachment (tiff/psd/jpeg/pdf/png formats preferred)
    • If order has already been placed – Your order number.
    • If you are submitting artwork for digital sample prior to purchase – please include what products you are interested in having your design featured on.
    • Need by date

You should receive a receive a reply regarding your custom order in 1-2 business days. Please let us know if you need this rush and we will do our best to get back to you as soon as possible.

To be updated on our online lab designer, sign up for our Newsletter on the bottom of right-hand-side site menu or follow us on Facebook, Twitter and LinkedIn.

What are your artwork requirements?

For best results, all submitted images should be as big as possible. We use a hi-resolution print system that requires all images to be very large since the final result will be a great looking product with a crisp print. For more information, please read our “Custom Art Guidelines” page.

What are your policies on artwork submission?

Ink Correct advocates freedom of expression and we wish to bring your ideas to life as long as they are not intended to harm other people. While we’re an open minded company that appreciates even the darkest senses of humor, we refuse to print anything that is hateful, racist, abusive, illegal or derogatory. Foul or “blue” language is permitted, as long as it’s in the context of humor. While we appreciate your rights to free speech, we will not be an accessory to hate or abuse. Nudity is permitted pending it fits the above requirements and you have the legal right to its use.

Please refer to our “Custom Art Guidelines” page for more specific information on art submission.

May I upload images, pictures, logos, photos or illustrations I found on the Internet and include them on the design on my product?

Only with proper permission. If you are the designer or artist and/or the person with legal rights to the image, logo, photo or illustration, then you have the right to use the image as you please. If you are not one of the people just mentioned, then you should have the image owner’s permission in writing to protect yourself from any damages resulting from a legal licensing dispute. You can view our official policies on our Terms and Conditions page.

By submitting, saving and placing an order with Ink Correct, you are acknowledging that you have the right or proper legal permission to use any and all uploaded files, and you accept all liability for the use of any materials you upload. Anakella Group, LLC. or its affiliates’ liability shall not under any circumstance exceed the purchase price of the products sold. We reserve the right to request verification of reproduction permission from any client, and may cancel any order for a full refund of the purchase price if a client cannot verify his/her right to use the materials in question. Please be advised that licensing inquiries will prolong the time needed to process your design, and will delay production and shipment of your order. We will not knowingly print any protected material.

Are there additional charges for assistance with design or custom art?

It depends, there is absolutely no charge for assisting you with the Online Design Lab, we will be happy to answer any questions you may have.

If it’s a simple, minor adjustment (less than 10 minutes of work, which happens most of the time), then there’s no charge for assistance. We will do our best to either advise you on how to manage your art files or make the necessary minor adjustments free of charge. If it’s an involved project (design development, custom art, over 10 minutes of work), we will then pair you up with one of our talented art managers that will gladly walk you through each design phase. From beginning to end, your finished design and satisfaction are our highest priority. Rates are based on the type of job and the amount of time involved. Not only do we offer great results, we also have great prices!

What is your online design lab?

The Online Designer Lab is a web application where customers can choose products, customize all their options manually.

The Online Designer has fonts and clip art built in, but you may also upload your own art.
The Online Designer accepts .psd, .jpg, png, pdf or vector files.
For tips and troubleshooting, please visit the Online Designer Lab Help page.

Our Online Designer Lab is not yet launched in this website. We apologize for the inconvenience.

To be updated on our online lab designer, sign up for our Newsletter on the bottom of right-hand-side site menu or follow us on Facebook, Twitter and LinkedIn.

Set Up and Imprint Fees

What is a Set Up / Imprint fee?

A setup, or imprint fee, is the cost associated with the creation of a die, plate, screen, or other fixture that is used in our machines to print your logo on your desired item.

Since each item has a unique imprint area, and imprint methods vary from item to item, it’s necessary to create fixtures for imprints every time you order an item for the first time. Each new fixture requires another setup fee.

A setup fee is not an artwork fee. Designing your artwork is a completely different cost.

What does the set up fee include?

For screen printed items, the setup covers preparing a screen with the inverse of your design on it, carefully cutting out the design, and readying the ink.

For laser engraved items, it means calibrating your design into the laser.

A digital printing setup charges comprises uploading your image into the printer.

Heat transfer setups include printing your logo onto transfer material, and then transferring it onto your items. (Think a higher quality iron-on t-shirt transfer!)

How come some items have set up fees and some do not?

All our custom items will have a setup charge and most of these fees are already included in your total price, but we try to discount (or eliminate) them as much as we can. We want you to be able to maximize your advertising dollars and get the most out of each purchase.

Why do some items require multiple set up fees?

If your desired imprint has multiple colors and/or locations, this will require multiple setup fees. This is because when you have your items screen printed, a screen is created for each part of your imprint that’s a different color.

The exception is a digitally printed item. Digitally printed items only have one setup fee because your art is being sent to a large printer instead of being broken up into different screens.

If I order multiple items, does the set up fee cover all of them?

It does not. Every single different item that you order has a unique setup fee.

To start, each item has a unique imprint area.

Think of it like a rubber stamp placing your design. Once you carve out the rubber stamp, you cannot change its size.

All of our products are made in many, many different warehouses. So even if you have two items with the same imprint method and area, you’ll still have to pay separate charges because they are being made and shipped from different places.

The only time you won’t have to pay a different setup fee is if you get the exact same item but in a different product color.

So What is a reorder set up fee?

If you’ve already purchased custom products and decide that you want to order more of the exact same product, this is when a reorder setup fee is needed.

Luckily, the majority of our warehouses keep artwork on file for 1 to 2 years after they print a product. So if you order a hundred shot glasses with a white imprint and upon receiving them, your head count has increased, you can order a hundred more without paying a setup fee.

An extra bonus is that you can even change the color of the item or the color of the ink and still not have to pay another setup fee. So instead of the red pens with the white imprint, you can mix it up and try the white version of that pen with a red imprint. As long as the item and the artwork doesn’t change, you won’t have to pay for a reorder setup fee.

Please note: If you change your artwork in any way, there will be a new setup charge. For example, if you change the font in your design, you’ll have to pay a new setup fee.

Shipping Related Questions

When will I receive my order?

The arrival date of your order is based on a few factors:

    • The day and time that your order is approved (your artwork, shipping method, production time, and payment information must be approved and submitted by our cutoff time of 12:00 pm EST)
    • The production time, shipping method, and shipping location chosen.
    • We can only guarantee the day that your order will ship from our production facility. Once your order leaves our production facility, we are no longer responsible for any delivery mishaps. This responsibility falls upon the shipping carrier (UPS or USPS).
    • Which warehouse your order shipped from

What is the shipping cost for my order?

The estimated shipping costs will be shown during checkout, however you can use our shipping calculator located in your cart page.

You will then see the various shipping methods and shipping costs available for your order. Please contact us if you have a special method or instructions on your shipping requirements.

How is my order shipped?

Orders are shipped via USPS, UPS, FedEx and DHL depending on items purchased, where you are located, and your need by date. Expedited shipping available on checkout.

Where will my order ship from?

We have a variety of production facilities that we ship from which are located throughout the United States.

How can I change my shipping information after placing an order?

You should contact us for any changes to your order. Once your order is in production we may not be able to accommodate your request.

Do you ship to APO addresses?

We ship throughout the U.S., including military APOs. Due to military requirements and regulations, we cannot guarantee when you will receive your order. We can only guarantee the date the product will ship.

About Our Company

Are you hiring?

As a constantly growing company we are always looking to hire smart and motivated individuals. Please visit our Jobs & Careers page to learn more about the jobs we have available and to apply for a position.

Do you have a physical store I can visit?

We are solely an online company so we do not have any store locations… for now… ;).

How do I contact a customer service specialist?

Our Customer Solutions Specialist are available from 10AM to 6PM Monday through Friday. We can be reached on our Contact Page, via Email, or Facebook Chat.

How long has Ink Correct been in business?

We have been operating online since 2007. Please visit our About page to learn more about our company and affiliates.

Where are you located?

Our design office is located in Deerfield Beach, but we have production facilities all over the country.

Our Products

Do you sell used products or equipment?

All of the products and equipment sold on Ink Correct are new.

Is there a warranty available for the items I’m purchasing?

If available, our items come with the manufacturer’s warranty as specified on the item description page. The warranty document can be found on the right-hand side of the item page.

Will my order actually ship the day I place the order?

Most non-customized orders that are placed via this website by 2:00 PM (EST) on a business day will ship the same day. This does not apply to special order and custom products.
Our hours of business are Monday- Friday 10am-6pm EST

What if I can’t find the item I’m looking for on your website?

Let us know! New product ideas or suggestions can be submitted through our contact form or via email. Be sure to include as many details as you can, including links to the product if somewhere else on the web.

Can I sell my products on your website?

Reach millions of customers and get your products seen by more shoppers! We will do all the heavy lifting such as adding your products to our site and taking care of customer service. Just sit back and watch the orders come in!

Have a cool product for sale that would look awesome at Ink Correct? Contact us today with product information, images, description, product prices, shipping costs, and anything else we should know. We will get back to you within 1-3 business days!