Shipping Information
Your order will be dispatched in 1-5 business days of receiving payment (Monday-Friday) and you should expect to receive it within 1-5 days after dispatch depending on shipping method chosen at checkout (within the U.S.)
In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement.
Shipping of Different Products
We have multiple production warehouses throughout the country and depending on product ordered and your location, your order will be produced and shipped from a different facility. When ordering different products, you might receive separate packages from more than one shipping facility.
International Shipping
Allow 2-4 weeks for arrival. In rare cases, delivery might take up to 90 days. Please wait for this period before filing a claim.
USPS and Tracking Numbers
Please note that USPS only provides tracking number for the domestic leg of delivery. Once your package leaves the United States, your items can no longer be tracked. If you would like us to use UPS to ship your package (which provides tracking all the way to you), please contact us before placing your order. Make sure to provide us your shipping address and items you are interested in purchasing, and we will send you a UPS shipping quote for your order.
Custom Fees, Duties and Additional Import Taxes
Please note that any importing customs fees, duties, and any additional taxes associated with your purchase upon arrival IS NOT included in product or shipping prices offered to you here, and if applied to your order, you might receive a separate bill upon your package arriving in your country. Importing fees vary by country and merchandise, therefore we cannot calculate this beforehand – Please contact the Customs Agency in your country if you would like more information.
Refunds and Returns
Due to the highly custom nature of most our products, there will be no returns on personalized items unless damaged or defective. For all other non-personalized items, please read our Exchanges, Retunrs and Refunds Policy Page.
Damaged and Defective Items
Time is of the essence: Any broken items, chipped, defective merchandise or discrepancies must be reported within 48 hours of receipt. Claims will not be honored after this period! Ripped or Defective Merchandise may only be exchanged for the same item, we do not offer refunds. Please contact us with your order number and email address used to place order; make sure to include a photo of product received and describe problem. Due to the nature of the production process, slight variations and small imperfections are not considered flaws. These conditions are within acceptable industry standards and are not considered defective. For more information, please read our Exchanges, Retunrs and Refunds Policy Page.
Mistakes and Errors
We are human 🙂
Please understand that very rarely mistakes happen, and when they do, we do everything in our power to fix them and make sure you are happy with your purchase and experience. If we did make a mistake on your order, please contact us before leaving us a negative review, as we will look into it and take care of it for you right away, whether by replacing your items or issuing a refund if you decide to cancel your order at that point. Please make sure to include a photo of product received and describe problem. We thank you in advance!
Sales Tax
We are required to collect applicable sales tax for select states. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. If applied, we will then waive tax amount.
Learn more about sales taxes in your state.
